What type of service
does 5 Care Services provide?
5 Care Services provide domiciliary care for individuals in their
home. This care can range from one hour care up to 24 hour live in
care. We support people so they maintain their independence in their own
home rather than going to live in a care or nursing home.
How are 5 Care Services regulated?
5 Care Services are regulated by the Care Quality Commission (CQC)
and we are approved providers of Home Care support for Walsall Borough
What if I don't get on with a particular
We try our best to match the carer with each of our clients at the
outset. Where a carer does not “gel” with a particular client, we
will introduce alternative carers until the client is happy. We then
aim to provide the same two carers on a regular basis to minimise
disruption and to avoid confusing the client.
What if I need to make a complaint?
5 Care Services takes all complaints seriously and we do have a
definitive procedure to follow whether a complaint is made verbally or in
writing to us. All complaints will be investigated thoroughly and assistance will be
given to the client in question to put these complaints in written format. We
will conduct a full investigation immediately once the complaint has been received
and aim to investigate with all complaints within a 28 day
Can I get help with payments?
Some people may be entitled to financial help, depending on their
personal circumstances and the area of the country in which
they live. We will be happy to provide further information and
guidance on these matters, should you require it.
'Always on time. Very
willing to do what I ask them to do. Always pleasant.' - Edna S.
'Because we have found everyone in the company that we have come in
contact with is kind, helpful and caring. Nothing is too much
trouble.' - Sally J.
'5 Care Services are both reliable and trustworthy. They have
provided excellent care and companionship for my elderly mother.' -
If you would like to discuss any of our services,
simply enter your details below and one of our members of staff will
ring you straight back:
5 care service | palliative care | respite care | 24 hour
live in care | dementia, mental health, learning and physical disability care |
walsall | sutton coldfield | wednesbury | west bromwich | handsworth