Frequently Asked Questions...


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What type of service does 5 Care Services provide?
5 Care Services provide domiciliary care for individuals in their home. This care can range from one hour care up to 24 hour live in care. We support people so they maintain their independence in their own home rather than going to live in a care or nursing home.

How are 5 Care Services regulated?
5 Care Services are regulated by the Care Quality Commission (CQC) and we are approved providers of Home Care support for Walsall Borough Council.

What if I don't get on with a particular carer?
We try our best to match the carer with each of our clients at the outset. Where a carer does not “gel” with a particular client, we will introduce alternative carers until the client is happy. We then aim to provide the same two carers on a regular basis to minimise disruption and to avoid confusing the client.

What if I need to make a complaint?
5 Care Services takes all complaints seriously and we do have a definitive procedure to follow whether a complaint is made verbally or in writing to us. All complaints will be investigated thoroughly and assistance will be given to the client in question to put these complaints in written format. We will conduct a full investigation immediately once the complaint has been received and aim to investigate with all complaints within a 28 day period.

Can I get help with payments?
Some people may be entitled to financial help, depending on their personal circumstances and the area of the country in which they live. We will be happy to provide further information and guidance on these matters, should you require it.

Always on time. Very willing to do what I ask them to do. Always pleasant.' - Edna S.

'Because we have found everyone in the company that we have come in contact with is kind, helpful and caring. Nothing is too much trouble.' - Sally J.

'5 Care Services are both reliable and trustworthy. They have provided excellent care and companionship for my elderly mother.' - Dabindar S.

If you would like to discuss any of our services, simply enter your details below and one of our members of staff will ring you straight back:


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