Quality Assurance...

 

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5 Care Services delivers a service that meets the needs of their service users and is also of the highest quality that we at 5 Care Services can offer. Our quality is underlined by the CQCs (the regulatory body) principles. The standard of quality is monitored, reviewed and developed by our team leaders and the senior management team.

One of the most vital tools to ensure that quality is of paramount importance are our quarterly consultations and reviews with our service users, families or other professionals involved in their care. These allow us to obtain the thoughts and feelings of the people who matter. This feedback is imperative in shaping the future of 5 Care Services.

5 Care Services hold regular team meetings. This allows the senior management team the opportunity to share and disseminate changes and updates to quality standards. Furthermore all staff attend regular supervision meetings with a manager, to give them the space to discuss and explore any training needs or further support that may be required.

5 Care Services follow a meticulous process when recruiting to ensure that we employ exceptional and capable care assistants, who are then trained to the benchmark of 5 Care Services.

5 Care Services establishes robust links with all agencies that may be supporting our client. This allows us to assist our clients with the relevant support and a multi-agency approach ensuring continuity of care from 5 Care Services to other professionals.

5 Care Services is affiliated with a wide variety of bodies within the local area; these include The Best of Walsall, Black Country Chamber of Commerce, Black Country Partnership for Care, West Midlands Care Association, West Midlands Fire Service and Walsall College. This displays the drive to be the best in terms of quality of service provided and our ambition is to maintain and build of the level of quality provided for each individual we care for.

If you would like to discuss any of our services, simply enter your details below and one of our members of staff will ring you straight back:





 

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5 care service | palliative care | respite care | 24 hour live in care | dementia, mental health, learning and physical disability care | walsall | sutton coldfield | wednesbury | west bromwich | handsworth